LocalForge Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• First and last name
• Business name
• Email address
• Telephone number
• Business website URL
• Business address or service area
• City and state
• Industry
• Information about your website or marketing needs
• Information submitted through contact, quote, website review, or consultation forms
• Communications you send to us
• Billing and transaction information when you purchase services

We may also automatically collect certain technical information when you use our website, including: IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, approximate geographic location derived from IP address, date and time of visits, click and navigation activity, advertising or campaign attribution information, and UTM parameters.

2. How We Use Information

We may use collected information to:

• Respond to inquiries
• Provide requested website reviews or consultations
• Prepare proposals and recommendations
• Provide web design, SEO, hosting, maintenance, and related services
• Communicate with prospective and existing customers
• Process payments
• Provide customer support
• Operate and improve our website
• Analyze website performance
• Measure marketing effectiveness
• Improve our products and services
• Detect or prevent fraud, abuse, or security incidents
• Maintain business records
• Comply with legal obligations
• Enforce our agreements
• Send marketing communications where permitted by law

3. Cookies and Analytics

LocalForge may use cookies, pixels, analytics technologies, and similar tools to understand how visitors use our website and to improve website performance and marketing.

These technologies may collect information about your device, browsing activity, referral source, and interactions with our website.

We may use third-party analytics and marketing services, including services such as Google Analytics, Google Tag Manager, and similar technologies.

Your browser may allow you to block or delete cookies. Certain website features may function differently if cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. Google Analytics and Similar Services

We may use Google Analytics or similar analytics services to understand website traffic and visitor behavior.

These services may collect information such as pages visited, approximate location, device information, referral source, and interactions with our website.

Information collected through third-party services is subject to those providers' applicable privacy policies and terms.

5. Contact Forms and Website Reviews

When you request a free website review, consultation, growth plan, quote, or other information, we may use the information you provide to evaluate your website or business and contact you regarding LocalForge services.

Submitting a form does not obligate you to purchase services.

6. Communications

If you provide your email address or telephone number, we may contact you regarding your inquiry, requested services, account, project, or business relationship with LocalForge.

Where permitted by law, we may also send marketing communications regarding LocalForge services.

You may opt out of promotional email communications by using the unsubscribe mechanism included in applicable emails or by contacting us.

Consent to receive marketing communications is not a condition of purchasing LocalForge services.

7. Text Messages

If LocalForge offers SMS or text-message communications, additional consent language may be presented when you provide your telephone number.

Where required, marketing text messages will only be sent with appropriate consent.

Message and data rates may apply.

You may opt out of applicable text messages by following the instructions provided in those messages.

LocalForge will not sell or share SMS consent information with third parties for their independent marketing purposes.

8. Payment Information

Payments may be processed through third-party payment processors.

LocalForge may not directly store complete payment card information when transactions are processed by a third-party payment provider.

Payment processors handle information according to their own privacy policies, security practices, and terms.

9. How We Share Information

We may share information with third parties when reasonably necessary to operate our business or provide services, including:

• Website hosting providers
• Cloud infrastructure providers
• Analytics providers
• Customer relationship management providers
• Email and communications providers
• Payment processors
• Contractors and service providers
• Professional advisors such as attorneys and accountants
• Technology vendors
• Government authorities when required by law

We may also disclose information when reasonably necessary to protect our rights, investigate fraud or security incidents, enforce agreements, or comply with legal obligations.

10. Sale or Transfer of Business

If LocalForge is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

11. We Do Not Sell Personal Information for Money

LocalForge does not sell personal information for monetary compensation.

Certain advertising, analytics, or tracking activities may be treated as “sharing,” “selling,” or targeted advertising under some privacy laws even when no money changes hands.

Where applicable, we will provide rights and choices required by law.

12. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain customer relationships
• Fulfill the purposes described in this Privacy Policy
• Maintain appropriate business and financial records
• Resolve disputes
• Enforce agreements
• Comply with applicable legal requirements

Retention periods may vary depending on the type of information and the reason it was collected.

13. Data Security

LocalForge uses reasonable administrative, technical, and organizational safeguards intended to protect information.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

You provide information electronically at your own risk.

14. Your Privacy Rights

Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain information regarding certain disclosures or uses
• Opt out of certain marketing communications
• Opt out of certain targeted advertising, sale, or sharing activities where applicable
• Exercise other privacy rights provided by applicable law

Certain exceptions may apply.

To submit a privacy request, contact LocalForge using the contact information provided below.

We may need to verify your identity before completing certain requests.

15. Colorado Privacy Rights

Colorado residents may have rights under applicable Colorado privacy laws, subject to applicable thresholds, exemptions, and limitations.

Where LocalForge is subject to those requirements, eligible Colorado consumers may have rights regarding access, correction, deletion, portability, and certain opt-out choices.

LocalForge will process eligible requests as required by applicable law.

16. Children's Privacy

LocalForge's website and services are intended for businesses and adults.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our business services.

If you believe a child has provided personal information to LocalForge, please contact us.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

LocalForge does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes are made, we may update the effective date shown at the top of this page and take additional steps where required by applicable law.

Your continued use of the website after an updated Privacy Policy becomes effective is subject to the updated policy.

19. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact: